01
Intro call
A first conversation about you, the role and Repodo.
Customer Success Manager
Make audit fast, clear and useful for the companies that go through it. You own the client relationship from signed contract to renewal, as one of the first people in Customer Success at Repodo, and build the playbooks the team will use as we grow across Europe.
At a glance
- Based in
- Copenhagen or Stockholm, on site or hybrid
- Hours
- Full-time
- Team
- Founding team, one seat per city
- Background
- 3+ years in Customer Success or similar
- Languages
- Danish or Swedish, and English
What the role is, and isn't
It is
The client's main contact at Repodo, from signed contract to renewal: onboarding, the relationship all year, renewals and the playbooks behind them.
It isn't
Part of the audit. Our auditors do the audit work and sign the opinion, and our Forward Deployed Auditors set up the platform for larger clients. You make sure the client gets the best of both.
What you'll do
Audit is a trust business: clients hand us their numbers, their deadlines and their reputation with banks, investors and tax authorities. Keeping that trust is your job.
Onboarding
Run kick-off, data access and integrations such as e-conomic, Dinero, Fortnox and Visma, and set clear expectations for the audit timeline.
The client relationship
Be the main contact for your clients, from founder-led companies to mid-market businesses, and check in all year, not only when the audit is due.
Early warnings
Catch missing documents, unclear deadlines or an unhappy CFO early, and resolve them before they grow.
Renewals and growth
Own renewals and gross retention, spot room to grow for the go-to-market team, and gather the reviews and references our category runs on.
Playbooks and signals
Build the Customer Success playbooks, templates and processes from scratch, and define the health signals that tell us when to act.
The client's voice
Bring structured feedback to Product, Audit and go-to-market, and work with accounting firms, bookkeepers and finance-stack partners on shared clients.
Who you are
Client-facing experience
At least three years in Customer Success, account management or client work in B2B SaaS, fintech, accounting, audit or professional services.
A builder
You'd rather design the process than inherit one, and no playbook yet sounds exciting. Early-stage startup experience counts in your favour.
Organised under pressure
Audit seasons have hard deadlines, and you keep many clients moving at once. Hands-on experience with HubSpot and AI tools is a plus.
A clear communicator
You explain complex topics simply, in writing and in person.
High ownership
When something is broken, you fix it with urgency, then make sure it can't break the same way again.
Fluent in two languages
Danish and English in Copenhagen, Swedish and English in Stockholm. Another Nordic language is a bonus.
How we measure success
Fast onboarding New clients are fully onboarded quickly, and each onboarding takes less effort than the last.
Retention Your clients renew, and gross retention for your book stays high.
Client health Every client's health is tracked, and issues are solved before the audit is due.
References Clients who are happy to review us, be a case study or take a reference call.
What we offer
A founding role In a company aiming to lead a very large, very old category, shaping how we work with clients as we expand across Europe.
Room to grow A career path that grows with the company. The people who build Customer Success now will lead it later.
Salary and equity A competitive salary plus equity. As an early team member, you share in what we build.
A strong team Auditors, engineers and operators, backed by leading European investors.
Central offices On Kongens Nytorv in Copenhagen, and in the centre of Aarhus and Stockholm.
The usual benefits Pension, health insurance and more, in line with local standards in Denmark and Sweden.
How we hire
We review applications as they come in, so don't wait.
02
Hiring manager
A deeper conversation about the role and how you work.
03
Case
A realistic scenario from the role to work through.
04
Founders and team
Meet the founders and the people you'll work with.
05
Offer
If it's a match on both sides, we make you an offer.
Sounds like you?
Send your CV to [email protected] with a few lines on why audit is overdue for a change and why you want to be part of it. Say whether it's Copenhagen or Stockholm. We welcome applicants of every background. Don't tick every box? Apply anyway.
Repodo is an AI-native audit firm, rooted in Copenhagen and open all year.